Returns Policy

This policy is offered in addition to your statutory rights. Any items returned for refund or exchange must be in their original packaging, unused and in a fully resalable condition with any documents / barcodes or labels fully intact. You have 14 days from date of delivery to return your product.

Please note, damages must be reported within 14 days of delivery.

Items that are in our clearance / Sale range can not be returned for a refund. It is at the stores discretion to offer an exchange or credit note. If you simply change your mind or do not like the product, you have no rights under consumer law and the retailer has no obligation to take back an item that is not faulty.

For online purchases

Return by post

You can return your items within 28 days of receipt of your order for a full refund to the original payment method used, however you will be responsible for the postage and any associated cost and risk of the return of the goods to us. You must ensure the products are received within 28 days of receipt of your order otherwise your refund may be refused.

If you return your purchase by post after the time period outlined above (with the exception of faulty or damaged goods), we reserve the right not to offer you a refund in full. In these circumstances we may instead return your purchase to you and prior to sending it, you will be charged the delivery fee applicable to the products and your location.

A refund will be credited to your original payment method within 14 calendar days of us receiving the returned goods here. Please note some banks may take longer to credit your account. We are not liable and cannot take any responsibility for any bank charges that you may incur during the refund process.

We recommend that you return the items via a recorded delivery service and retain the proof of postage.

Right to cancel

Ireland and EU customers have the right to cancel orders under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (the “Consumer Contract Regulations 2013”).

If you wish to cancel pursuant to the rights set out in the Consumer Contract Regulations 2013 please see here.

HOW TO RETURN YOUR ITEMS

By Post

Step 1 – Enclose a copy of your order number with your order.

Step 2 – Post your parcel

Take the parcel to your local Post Office /

Remember to ask for proof of postage.

If you need help locating your order number, visit the Contact us page.

You are responsible for the cost of returning the items by post or courier. We recommend that you return the items via a recorded delivery service and retain proof of postage.

ITEMS WHICH CAN’T BE RETURNED

We cannot offer refunds or exchanges on the following:

• Gifts Cards & Gift Vouchers

• Free items

• Prizes

• Made to measure or personalised items eg made to order pins

• Items without their original packaging

• Items that have been used

• Items that are not in a resalable condition

• Items in our clearance / outlet section

COLOURS

Actual colours may vary. This is due to the fact that every computer monitor has a different capability to display colours and that everyone sees these colours differently. We try to edit our photos to show the samples as life-like as possible, but please understand the actual colour may vary slightly from your monitor. We cannot guarantee that the colour you see accurately portrays the true colour of the product.

FAULTY GOODS

If you are returning items due to a fault and you received the item more than 28 days ago, please Contact us.

ACCEPTANCE OF YOUR ORDER

Your order on our website constitutes an offer to us to purchase the goods and or services in your basket for personal usage or consumption, and we will do our utmost to fulfil this order to the service levels you expect. So as to meet our service commitment to you, we will store your order and necessary personal details, obtain authorisation from your bank for the payment and make certain security checks on your identity and address (in line with our Privacy Policy).

By agreeing to these terms & conditions, you agree to our cookie policy, privacy policy and our terms and conditions policy in full. 

Once we have processed your order and have checked your card details we will take payment for the order that you have made. Products are subject to availability and in the event that we are unable to supply the products, we will inform you of this as soon as possible. If you have already paid for the products we will give you a full refund.

We will not accept your order until such time that you are emailed to say that the products you have ordered have been dispatched, are ready for collection or, in respect of any services, begun. Once you receive such an email, we will be contracted to you, and your contract will be concluded upon delivery of the products or completion of the services.

Any products or services on the same order that we have not yet confirmed via email will not form part of that contract and will form part of a separate contract when the remaining products have been dispatched, are ready for collection or, in respect of any services, begun. Placing an order does not constitute a contract with us until we confirm the products as dispatched, ready for collection or services begun.

We reserve the right not to accept your order for any reason whatsoever, including, but not limited to, payment problems, product availability and product price or description error.

Any order placed after 2pm will not be shipped until the next day. If an order is places after 2pm on Saturday, it will not be shipped until Monday.

QUANTITY RESTRICTED PRODUCTS

Some of our products are restricted to a maximum number of units that you may order. If you select more than the maximum number allowed, we will have to cancel part of your order. For example, we will only allow you to purchase a maximum of 6 units of the same product of sale products you select more than the allowed number of units, we will have to cancel the part of your order that exceeds the maximum allowed. In the event that this happens, one of our customer service team will contact you, and you will receive a full refund for those items which we are unable to send you. We apologise in advance for any inconvenience this may cause you.

PAYMENT PROBLEMS

If, for any reason, there is a problem with collecting payment from your credit / debit card or other chosen payment method after we have confirmed receipt of your order, we will not be obliged to dispatch your order. Additionally, on some occasions, we may be unable to process an order. This may be due to: the item being out of stock or no longer available, your payment being declined, our identification of a pricing error or product description error or an unspecified technical error. If you are sure you are using a valid form of payment, please try again or use a different payment method

DELIVERY

We cannot give exact times for delivery.

However all items are posted within 1-2 days of the ‘dispatched’ email that you receive. If you receive a dispatched email on Saturday morning, the item will not be posted until Monday morning, for example.

International post, especially during the peak season November-December will be considerably longer than usual. We cannot take any responsibility for delays in shipping by the carrier.

Provided you have notified us that you wish to cancel your order due to a change of mind prior to dispatch of your order, and the return also meets the terms of our Online Returns and Refund Policy, you will be entitled to a full refund including delivery charges if applicable.

We are unable to provide a refund of the delivery charges when your order is being cancelled. Please note these terms do not apply where the goods or services, which are the subject or your order are found to be faulty or defective, in which case you may rely on the rights available to you under the Consumer Rights Act 2015.

CANCELLATIONS

Since orders are dispatched promptly, subject to your statutory rights and these terms and conditions, we are unable to cancel orders after you have received your order confirmation email.

If your order has already been sent out, you may still cancel your order if you change your mind, and to do so, simply return your order to us within 28 calendar days of your receipt of purchase including a copy of your receipt.

Provided you have notified us that you wish to cancel your order, and the return also meets the terms stated on our Returns & Refunds page, you will be entitled to a refund excluding delivery charges if applicable.

We are unable to provide a refund of the delivery charges where only part of your order is being cancelled, unless the order was faulty, damaged upon delivery or incorrect.

You may cancel your contract in respect of the following items provided that it is in its original condition (including the packaging where it forms part of the goods, for example, boxed items) and for hygiene or safety reasons have not been opened or used and any seals on the product remain unbroken.

You cannot cancel your contract in respect of made-to-measure/order goods (e.g bespoke goods).

Where you have failed to take reasonable care of the goods, we reserve the right to refuse a refund and return the goods to you at your own cost.

ONLINE REFUND & RETURNS POLICY

When you purchase goods online we appreciate that you are likely to be seeing any goods you have purchased for the first time. Accordingly, you may inspect the goods as if you were in one of our stores. Whilst you are deciding whether to retain your purchase, you do have a statutory duty to take reasonable care of our goods and they remain your responsibility until they arrive safely at our warehouse or store.

It is imperative that when your unwanted goods are returned to us they are done so in a fully resalable condition. We reserve the right to inspect all goods that are returned to us so please do not damage the goods whilst you inspect them. This applies to any original packaging and labels, particularly if the packaging forms part of the goods such as boxed items and gift items. Please ensure you are not using items that may leave a scent or a mark on our products

Where goods are returned damaged or not in their original packaging, we reserve the right to refund you the purchase price less any deductions due by way of compensation for any damage that may have been caused. In the event that substantial damage has been caused then we reserve the right to refuse a refund or exchange. We may instead return your goods to you. Prior to sending it, you will be charged for all costs in respect of returning such goods (e.g. postage or courier charges).

We do not accept liability for any goods that do not reach our warehouse nor can we accept liability for any goods that may be returned in error. We recommend that you return goods via a recorded delivery service and retain the proof of postage.

In the event that we return your goods to you for any of the above reasons and you do not accept return of the goods, we reserve the right to destroy the goods. Some of the goods you purchase on our website may have an alternative returns policy, so this policy will not apply.

Once we have received the product(s) and if appropriate, any packaging, a refund will be credited to the correct payment card within 14 days. Please note this usually takes between 3 – 5 days but may take up to 14 days in rare instances.

When returning an item from an order that has been part paid using a gift card, you will primarily be refunded in the form of an gift voucher. If you are returning part of your order that exceeds the value of the gift card used, any remaining balance will then be refunded onto your payment card

If you change your mind about a purchase, you have no rights under consumer law and the retailer has no obligation to take back an item that is not faulty.

LIABILITY

To the fullest extent possible under applicable law, we disclaim any and all warranties of any kind whether expressed or implied, in relation to our website, goods and services. This does not affect your statutory rights in relation to faulty or damaged products or your contract cancellation rights.

We will not be liable, in contract, tort (including without limitation, negligence), pre-contract or other representations (except for fraudulent or negligent misrepresentations) or otherwise out of or in connection with these terms and conditions for: any economic loss (including without limitation loss of revenues, profits, contracts, business or anticipated savings); any loss of goodwill or reputation and any special or indirect losses suffered or incurred arising out of or in connection with the provisions of any matter under these terms and conditions.

Nothing in these terms and conditions will limit our liability for death or personal injury resulting from our negligence or that of our servants, agents and employees.

Events Beyond Our Reasonable Control

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause that is beyond our reasonable control. This condition does not affect your statutory rights.

WAIVER

If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

SEVERANCE

If any of these terms and conditions are found to be illegal, invalid or unenforceable, then that provision shall be deemed to be severed from the terms and conditions and shall not effect the validity or enforceability of the remaining provisions.

SALE ITEMS

Items sold ‘on sale’ are only available while stocks last. Sales are not extended should items sell out during a sale period. 

Items that are in our clearance / Sale range can not be returned for a refund if you simply change your mind, it is at the stores discretion to offer an exchange or credit note.

If you change your mind about a purchase, you have no rights under consumer law and the retailer has no obligation to take back an item that is not faulty.

UPDATES & AMENDMENTS

These terms and conditions may be updated or amended from time to time to comply with law or where our business or website requires such change without any notice to you. Updates and amendments will be posted to our website.